QAVP Advocacy Services Coordinator

Posted: 22 January, 2015

January 10, 2015

GJNV's Queer Anti-Violence Project is looking for a Volunteer Coordinator. Accepting resumes through Saturday, January 17.
Cover letter MUST be included or resume will not be considered. Questions and resumes/cover letters can be sent to

Gender Justice Nevada

 Position Title: Queer Anti-Violence Project Advocacy Services Coordinator

 Employment Status: Part-Time Position/ 15 hours per

week POSITION SUMMARY: This position is responsible for the recruitment, training, and management of all GJNV Victim Advocate Volunteers. The Coordinator schedules, oversees, and supports the activities of a team of Victim Advocate Volunteers who perform telephone and/or walk-in, in-person crisis intervention and advocacy services for victims and/or their families. Recruits, interviews, and conducts volunteer trainings. Performs direct non-therapeutic crisis intervention and advocacy for clientele as necessary, and facilitates and/or leads community discussions and presentations. Maintains records on volunteer disposition and activity and is primarily responsible for coverage of phone calls and non-therapeutic direct client services. DUTIES AND RESPONSIBILITIES: Volunteer Development and Management: Recruit, interview, train, and certify Victim Advocate Volunteers; provide guidance and assistance, and coordinate the resolution of non-routine problems and issues, as they arise. Prepare and deliver training on crisis intervention and advocacy to volunteer staff. Lead and facilitate monthly meetings with volunteers. Develop and maintain schedules designed to provide adequate coverage of Crisis Intervention Hotline and/or hospital advocacy services by volunteer staff Provide on-going volunteer opportunities, contacts, training, and appreciation to recognize volunteer staff. Act as Victim Advocate: Perform direct non-therapeutic crisis intervention, hospital advocacy/accompaniment and court accompaniment, either over the telephone or face-to-face, for victims of crime and/or families as appropriate; provides direct backup and coverage for volunteers when necessary. Provide quality client services, including working cooperatively with police, medical, and legal personnel relating to client care. Provide assistance to all volunteer advocates and staff advocates. Develop new areas of advocacy as community needs grow. Outreach: Assist in the development and maintenance of community contacts in relation to Victim Services. Provide educational presentations to community contacts related to advocacy services and in promotion of GJNV’s advocacy program. Administrative: Answers phones, greets clients other general office duties as needed. Maintain records on volunteer disposition and activity. Provide administrative support as needed. Supervisory: Will supervise all Victim Advocate Volunteers and any contractual Advocacy Aids. Other Related Duties: Attend staff meetings on a regular basis. Attend GJNV related events as needed. Follow established GJNV policies and procedures. Perform other duties as assigned. MINIMUM QUALIFICATIONS: Minimum two years professional experience working with volunteers, providing community education, and/or working with victims of crime (education may be substituted for experience on a year-for-year basis). Knowledge of culturally competent practices related to the LGBTQIA community. Experience with public speaking. Proficiency in Microsoft Office including Word, Excel, and Publisher. Bachelors Degree or equivalent experience in education, psychology, social work, women’s studies, or other related area. Ability to work flexible hours, including evenings and weekends, as needed to meet GJNV Centerneeds. Strong interpersonal skills and ability to interact with board members, committee chairs, staff, and volunteers. Self-motivated team player with the ability to meet deadlines, remain flexible and adjust to changing priorities. Organizational skills and ability to multi-task. Strong written and verbal communication skills. Ability to gather data, compile information, and prepare reports. Ability to recruit, train, supervise, motivate, and retain volunteers within area of specialty. Ability to assess operational requirements and to plan and organize work flow patterns and schedules. Ability to develop and deliver presentations. Reliable transportation. PREFERRED QUALIFICATIONS Proficiency in public speaking. Knowledge of crisis intervention techniques. Knowledge and understanding of crisis intervention strategies and victims of crime related issues. Ability to provide non-therapeutic crisis intervention and advocacy services to victims of crime and their families.